Who Are These People?

Fascinating, isn’t it, how large organisations rig their terms and conditions completely to suit themselves, while protesting that it is the only way to do it or, more infuriating, it is for the customers’ benefit.

The UK energy companies, as is only too well known, are an even more extreme case. They have the entire population over a barrel and understand very well how to make good and selfish use of their position and power. It is the case that energy companies are permitted to charge customers higher prices without telling them for up to 65 days. Why? I have no idea.

The Energy Retailers Association supports the current system. Hardly surprising. Its chief executive, Garry Felgate, said: ‘The most relevant way for customers to hear about a price change, either up or down, is on their energy bill.’ What tosh this is. When Mr Felgate buys his wife her next Mercedes, I presume he would have no problem if the charge on his credit card statement was higher than the one he agreed with the salesman. ‘We didn’t think you would mind’ the salesman might say, ‘We knew you would find out eventually’. I guess Mr Felgate doesn’t have to budget and assumes lesser mortals shouldn’t crib at such minor inconveniences.

It really is about time organisations such as Ofgem began to stand up for the general public, the customer, the paymasters. I believe this is a good place to start.

Tags: energy, Felgate, Ofgem

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